Cancellation Policy
Please give us 48-hours notice prior to cancelling your tour via phone or email. If we do not receive a cancellation notice, you will be charged the full price of your booking.
If you simply need to reschedule for a different day, give us a call or send us an email and we would be happy to assist you.
Refund Policy
If you cancel at least 48-hours before your arrival time, you will receive a full refund.
Weather doesn't always affect us, but sometimes the weather is worse at the beginning or end of the season.
Everyone is required to sign a waiver or be added to their parent or guardian's waiver (if under 18). There are two parts to our waiver - page one is for our company, Challenge Unlimited, LTD., and page two is for The City of Colorado Springs. The waiver can be viewed and downloaded here.
Please give us 48-hours notice prior to cancelling your tour via phone or email. If we do not receive a cancellation notice, you will be charged the full price of your booking.
If you simply need to reschedule for a different day, give us a call or send us an email and we would be happy to assist you.
Refund Policy
If you cancel at least 48-hours before your arrival time, you will receive a full refund.
Weather doesn't always affect us, but sometimes the weather is worse at the beginning or end of the season.
- If we are unable to reach the summit or ride bikes from the summit due to road conditions or bad weather, you will be refunded $5.00 per mile up to the first 3 miles, and $1.00 per mile after that.
- If Challenge Unlimited, LTD. has to cancel the ride for any reason (weather/safety concerns, road closures, etc.) you will receive a full refund and/or opportunity to reschedule.
Everyone is required to sign a waiver or be added to their parent or guardian's waiver (if under 18). There are two parts to our waiver - page one is for our company, Challenge Unlimited, LTD., and page two is for The City of Colorado Springs. The waiver can be viewed and downloaded here.
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